Terms & Conditions

By accessing, browsing, or using any service provided by ALTR ("Company," "ALTR," "we," "us," or "our") — including our website, mobile experience, vehicle access programs, and related services (collectively, the "Services") — you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms").

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

By using our Services, you also represent and warrant that you are:

• Legally capable of entering into binding contracts
• A resident of the United States
• Not prohibited from using our Services under applicable law

These Terms are entered into between you and:

ALTR is a mobility and fleet operations company that provides vehicle access programs to qualified drivers and lists vehicles on third-party marketplaces such as Turo. ALTR is not an insurer, broker-dealer, or transportation network company.

Our Services include, but are not limited to:

• ALTR Drive: Weekly vehicle access for rideshare, delivery, and approved personal use.
• ALTR Direct: Direct-to-consumer short- and mid-term vehicle access.
• Turo Listings: ALTR-owned vehicles listed for booking through Turo.
• Fleet: Multi-vehicle programs for business operators.
• Host Program: Vehicle owners placing cars under ALTR management.
• Driver Application Platform: Online applications, document uploads, and account management.

Vehicle availability, pricing, and program features may change without notice. Use of any specific vehicle is not guaranteed.

• Valid, unexpired U.S. driver's license held for the minimum required term
• Minimum age 21 for ALTR direct programs; 18 permitted only via Turo bookings
• Pass an approved Motor Vehicle Record (MVR) and background check
• Maintain personal auto insurance meeting Florida minimums (see Section 6)
• If driving for rideshare or delivery, maintain active approved status on each applicable platform (Uber, Lyft, DoorDash, Uber Eats, Instacart, etc.)
• No disqualifying violations, suspensions, or revocations within the lookback period

ALTR may refuse, suspend, or terminate access at its sole discretion if eligibility criteria are not met or maintained.

Permitted use:

• Rideshare and delivery work on approved platforms
• Personal transportation by the assigned driver
• Operation within the continental United States unless otherwise authorized

Prohibited use includes, without limitation:

• Racing, speed contests, off-road driving, or stunt driving
• Transporting illegal cargo, hazardous materials, or unlawful passengers
• Sub-renting, lending, or transferring the vehicle to any unauthorized person
• Towing, pushing, or hauling beyond manufacturer specifications
• Operation by anyone not approved on the account
• Smoking, vaping, or transporting unsecured pets without authorization
• Use while impaired by alcohol, drugs, or any controlled substance

Drivers are responsible for routine care including fuel/charging, tire pressure, fluid checks, cleanliness, and prompt reporting of mechanical issues.

Drivers must carry and maintain valid personal auto insurance meeting or exceeding Florida state minimums for the duration of their access. Coverage must be in the driver's name and remain in force at all times.

• Disclose all rideshare or delivery (gig/business) use to your carrier
• Provide proof of insurance on demand
• Notify ALTR within 24 hours of any lapse, cancellation, or material change
• Acknowledge that personal policies may exclude commercial use; you are responsible for any coverage gap

ALTR's insurance, if any, is secondary and may be subject to deductibles, exclusions, and program-specific limits. ALTR is not an insurer and does not provide primary coverage to drivers.

• Call 911 if there are injuries or significant property damage
• Obtain a police report and provide officer name, badge, and case number
• Capture photos of all vehicles, damage, license plates, insurance cards, and the scene
• Collect other-party contact, insurance, and license information
• Do not admit fault or negotiate settlement on ALTR's behalf
• Authorize towing only by an ALTR-approved provider when possible

Drivers may be responsible for deductibles, loss-of-use fees, diminished value, repair costs, and administrative fees as outlined in their access agreement.

• Weekly access fees are charged in advance via the payment method on file
• Late payments incur late fees and may trigger immediate suspension
• Refundable security deposit may be required and held against damage or unpaid balances
• Fuel, charging, cleaning, and detail surcharges apply to vehicles returned outside policy
• Tolls, citations, parking tickets, and red-light camera fees pass through with an administrative fee
• Damage charges are assessed based on inspection and may include third-party repair invoices

You authorize ALTR to charge your payment method for all amounts owed, including post-return adjustments. Disputed charges must be raised in writing within 30 days.

Either party may end the relationship in accordance with the applicable program agreement. ALTR may terminate access immediately and without refund for cause, including but not limited to:

• Insurance lapse or fraudulent insurance documentation
• Concealing or misrepresenting an accident or damage
• Prohibited use or unauthorized drivers
• Non-payment or chargebacks
• Tampering with telematics, GPS, or vehicle systems
• Threatening or abusive conduct toward ALTR staff or partners

Upon termination, the vehicle must be returned in the agreed condition. ALTR reserves the right to repossess the vehicle and recover related costs.

You expressly consent to receive:

• Telephone calls, including calls placed via automatic telephone dialing systems (ATDS)
• Pre-recorded or artificial voice messages
• SMS and MMS text messages
• Email communications

Purposes may include: application status, vehicle availability, payment reminders, safety alerts, recall notices, marketing, and service updates.

How to opt out:

• Reply STOP to any message to unsubscribe
• Reply HELP for assistance
• Email legal@drivealtr.com

Compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, and most regional carriers.

In compliance with the Fair Credit Reporting Act (FCRA), you authorize ALTR and its vendors to obtain consumer reports and motor vehicle records for eligibility, ongoing monitoring, and program compliance. You may request a copy of any report that influenced an adverse action.

• Hosts are independent contractors, not employees, agents, or partners of ALTR
• Vehicles must meet ALTR's eligibility, year, mileage, and condition standards
• Hosts must maintain clean title, valid registration, and required insurance
• Payouts are calculated per the host agreement and are subject to deductions for damage, claims, and fees
• ALTR may delist any vehicle that fails inspection, safety, or performance criteria

In the event of a conflict between Turo's terms and these Terms with respect to a Turo booking, Turo's marketplace rules govern the booking transaction. ALTR's vehicle care, accident reporting, and prohibited-use rules continue to apply to all ALTR-owned vehicles.

• Submitting false, fraudulent, or misleading information in any application or claim
• Sharing account credentials or letting unapproved drivers operate the vehicle
• Tampering with, removing, or disabling telematics, GPS, dash cameras, or other vehicle systems
• Reverse engineering, scraping, or interfering with the ALTR platform
• Using ALTR vehicles to commit any crime or violate any law
• Harassing, threatening, or abusing ALTR staff, partners, or other users

The ALTR and KAAROS names, logos, marks, software, designs, and content are owned by their respective holders and protected by U.S. and international intellectual property laws. No license or right is granted to use any mark or content except as expressly permitted in writing.

Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

To the maximum extent permitted by law, ALTR disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. ALTR does not warrant uninterrupted vehicle availability or error-free operation of the platform.

In no event shall ALTR's aggregate liability exceed the greater of (a) the amounts paid by you to ALTR in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100). ALTR is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost earnings from rideshare or delivery work.

You agree to indemnify, defend, and hold harmless ALTR, its affiliates, officers, directors, employees, and partners from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services or any vehicle; (b) your violation of these Terms or any law; (c) your violation of any third-party right; and (d) any content or information you submit.

• Class action waiver: Disputes must be brought individually, not as part of a class, collective, or representative action
• Jury trial waiver: Both parties waive any right to a jury trial
• Opt-out: You may opt out of this arbitration agreement by emailing legal@drivealtr.com within 30 days of first accepting these Terms
• Exceptions: Either party may bring qualifying claims in small-claims court or seek injunctive relief for IP infringement

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to the arbitration clause above, the exclusive jurisdiction and venue for any action shall be the state and federal courts located in Florida, and you consent to personal jurisdiction in such courts.

ALTR may modify these Terms at any time. Material changes will be communicated via email or in-app notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

These Terms are provided as a starting framework and must be reviewed by qualified Florida counsel before relying on them in any binding capacity.